Work Experience
🖥️
📅 Dec 2025 - Present
📍 Singapore 🇸🇬
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🖥️ IT Services Engineer
📅 Feb 2025 - Dec 2025
📍 Sydney 🇦🇺
I provided remote and hands-on IT support for a diverse portfolio of small to medium business clients within an Apple Premium Business & Technical Partner environment.
I managed the complete end-user technology lifecycle, from on-boarding to off-boarding, ensuring seamless operations.
My role blended proactive administration with in-depth technical support, focusing on endpoint management (Mobile Device Management) and administering Microsoft 365/Google Workspace environments.
🖥️ Sales and Service Support
📅 Feb 2024 - Dec 2024
📍 Melbourne 🇦🇺
I provided IT support to individuals through personalised, sit-down consultations within an Apple Authorised Service Provider environment.
I also ensured refurbished devices met rigorous quality standards through thorough testing prior to sales.
📱 Solutions Specialist (Sales & Service)
📅 Jan 2022 - Dec 2023
📍 Melbourne 🇦🇺
I resolved hardware and software issues within the Apple and Beats ecosystem, providing support to personal clients, delivering end-to-end IT solutions such as device provisioning, deployment and user training.
I also performed same-day Apple-certified hardware repairs on iOS devices, including screen, camera, battery, and logic board replacements; improving customer satisfaction and repair quality as an Apple Certified Technician.
Additionally, I regularly handled visual merchandising and inventory management to maintain an attractive storefront and ensure proper stock levels.
Education