📱 Solutions Specialist (Sales & Service)

📅 Jan 2022 - Dec 2023

📍 Melbourne 🇦🇺

• Skills

I resolved hardware and software issues within the Apple and Beats ecosystem, providing support to personal clients, delivering end-to-end IT solutions such as device provisioning, deployment and user training.

I also performed same-day Apple-certified hardware repairs on iOS devices, including screen, camera, battery, and logic board replacements; improving customer satisfaction and repair quality as an Apple Certified Technician.

Additionally, I regularly handled visual merchandising and inventory management to maintain an attractive storefront and ensure proper stock levels.